As a covered entity under Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and, upon request, will provide reasonable accommodation to ensure equal access to its programs, services and activities.
To promote and protect the health, safety and welfare of animals and people.
We envision the day when every pet born has a good home and is cared for all its life, and no person is ever endangered by an animal.
We value each employee, volunteer and partner contributing to the professional delivery of excellent customer service and the humane treatment of animals, in an atmosphere of open, honest communication, predicated on our respect for and trust in each other. Our values depict the highest standards of:
Respect – We pledge to treat each person thoughtfully, politely and kindly regardless of rank or relationship.
Trust – We strive to conduct ourselves in an honest, ethical, professional and respectful manner in everything we think, do and say, inspiring confidence in our abilities and our honesty.
Open and Honest Communication â€“ We commit to complete transparency in all forms of communication and to carefully listen to the communications of one another.
Customer Service – We pledge to provide our best service to every customer, whether an internal or an external customer, every time.
Humane Treatment – At all times and in all places, we vow to care compassionately, advocate actively and work tirelessly to insure the best possible environment for all animals.
Our Service Theme
Creating a Humane LA
The Los Angeles Animal Services Department was formed by ordinance in 1947. With the General Manager as executive, the Department is under the control of a Board of Commissioners, with five members appointed by the Mayor, and by the City Council of Los Angeles.
Brenda has earned a reputation as a positive change manager. Prior to moving to Los Angeles, she served as CEO of The Seattle Humane Society. Brenda left the Seattle Humane Society with a remarkable record of success. Under her leadership, in 2009 the Seattle Humane Society had the best year in its 113-year history with the placement of 6,091 animals and a Live Save Rate of 91.4 percent. Much of this success was due to a robust Foster Care Program that allowed over 4,300 animals to benefit from home care while they waited for homes of their own.
Previously, Brenda served as CEO of Tony La Russa’s Animal Rescue Foundation. Before joining ARF, Brenda was the Executive Director of Pets In Need, and the Development Director at The San Francisco SPCA.